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Orders and Shipping

Purchases

Every purchase includes customs duties and free express shipping worldwide, so you will not need to pay additional fees upon receipt of your imported item, unless otherwise noted (see exceptions under Customs Duties and Taxes).
If you purchase multiple items from different luxury boutiques, then those products will be shipped separately. You will be presented with one total payment amount even if you have purchased multiple items.
After you complete an order, you will receive a confirmation email. Once we ship your order, you will receive another email with your tracking number.
If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.
In some cases, we may need to confirm your order with your card issuer. We always do our best to keep delays to a minimum and ship your items as soon as possible.

Shipping and Tracking

Due to the unique nature and high quality of the products we offer, italist only uses express international shipping. This is to ensure that your items arrive quickly and securely.
Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by clicking "Orders & Returns" under "My Account".
If you purchase multiple items from different luxury boutiques, then those products will be shipped separately. You will be presented with one total payment amount even if you have purchased multiple items.
UPS Express handles our expedited shipping across the world. Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. local time.
Please note that deliveries may take longer during our sale seasons and Italian public holidays. We work closely with our shipping companies and partner boutiques to minimize delays.

Customs Duties and Taxes

Customers from the European Union
For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).
Customers Outside the European Union
For most countries outside of the European Union, value-added tax (VAT) is not typically charged. At italist, we handle the full import/export process for you. All duties, taxes, and fees are included in the total price shown at checkout. There are no hidden costs, and you will not face unexpected charges upon delivery.
Please note: Some countries still operate on a Delivery Duty Unpaid (DDU) basis, where customs fees are due upon delivery. If your shipping country is listed as a DDU destination, the checkout price will not include local taxes and duties. These fees are determined by your local customs authority, and payment is required to release your order.

Package Delivery

italist uses UPS or a similar third party global courier to ensure a quality delivery experience for the products that you purchased on italist.com. Accordingly, the delivery of the products will be conducted in accordance with the courier’s delivery policies as in effect from time in your country.
Your purchase(s) will be sent to the delivery address that you specified when you placed the order on italist.com. If you designated the delivery address of a third party, such designation will authorize italist to deliver the product to such a third party address.
The courier may confirm delivery by requiring the recipient’s signature on a delivery confirmation slip, by taking a photograph of the package in front of the delivery address, by geolocation/geotagging, or by a combination of any of the above or other methodologies as in effect from time to time. The courier’s confirmation of delivery in accordance with the courier’s policies shall be the sole, official evidence of delivery.
You will not be eligible for a refund by italist if you fail to sign the delivery confirmation slip, if someone else other than you or a person authorized by you signs the delivery confirmation slip, if you fail to retrieve a package from the courier’s warehouse in the event of a failed delivery in a timely manner, or if you live in a location where multiple packages are delivered to a shared area and a package is stolen after delivery.

Service Updates

As a courtesy to our customers, we provide the following service updates. While we try to always provide accurate information, it is your responsibility to verify your specific situation based on the country to which you are asking us to ship the merchandise.
  • Brazil - Please note, orders over $2,999 (USD) require formal customs clearance. We recommend that you hire a broker to complete this process. Your items could be delayed or confiscated at customs if you fail to meet this requirement. Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when UPS contacts you.
  • China - As clearance procedures vary between Chinese gateways, please contact your local UPS office below to receive further information. Call UPS from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile); from the rest of the world:
    • Beijing 86 10 5952 2899
    • Shanghai 86 21 5551 4777
    • Guangdong 86 20 8666 9288
    Depending on the clearance method and value of your order, you may need to provide UPS with further information, such as a copy of your ID and a consignee’s declaration letter.
  • Gaza - All orders to Gaza are temporarily suspended.
  • GCC Countries - A copy of the following documents must be provided to UPS when shipments arrive to the destinations below:
    • Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
    • Bahrain - your Civil Population Registration (CPR or ID Card)
    • Qatar - your Qatar Identification Number (QID)
  • Mexico - Please note, for single orders over $1,000 (USD), or for multiple orders in the same month, we recommend that you hire a broker to ensure you comply with customs procedures. Your items could be delayed or confiscated at customs if you fail to meet this requirement.
  • Russia - Your personal Tax ID/VAT number must now be provided with all shipments. In most cases UPS will obtain this themselves but we may contact you if they require any additional information. If you don’t have a taxpayer number you can apply for one from your local tax authority. The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each person within a "one month" period. For this reason, we recommend that you keep track of the orders you place and the dates of your purchases. If you exceed the monthly import threshold amount, then your purchase may be returned to italist. For more detailed information, please contact customer care.
  • South Korea - All South Korean postcodes must now be five digits. To avoid delays, please make sure your postcode is entered correctly when placing your order.
  • Turkey - For orders over 75 EUR, UPS will need you to provide one of the following pieces of information:
    • TR ID number (if you are a Turkish citizen)
    • VAT number (for deliveries to a company address)
    • Passport number (non-residents)
    Once your order arrives in Turkey, UPS will contact you for this information and your details will be stored for future shipments.
  • Jewelry Restrictions - We are unable to ship orders containing jewelry to Russia or China at this time.
  • NOTE: UPS DOES NOT SHIP to the following countries at this time: Åland Islands, American Samoa, Antarctica, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cuba, Djibouti, French Southern Territories, Heard and McDonald Islands, Iran, Netherlands Antilles, Norfolk Island, North Korea, Northern Ireland, Palestinian Territory, Occupied, Pitcairn, Saint Helena, Saint Martin (French part), Saint Pierre and Miquelon, San Marino, South Georgia and the South Sandwich Islands, Sudan, Svalbard and Jan Mayen Islands, Syrian Arab Republic, Tokelau, Turkmenistan, United States Minor Outlying Islands, Vatican City State (Holy See), Wallis and Futuna Islands, Western Sahara.