If this is your first purchase with italist, you will need to create an account to place an order.
Due to our unique model and innovative approach, we recommend that you read our guide How to Shop thoroughly before you make a purchase, since italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy.
Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 30% - 40% less than the manufacturer suggested retail price depending on the region after including, taxes, and duties—so italist always provides a better value.
We will communicate with you during the three phases of the fulfillment of your order.
First you will receive an email once you submit your order to confirm we have received it. Once the order is accepted by our partner boutique you will receive a second email. However, this does not mean your order is final. Also, we may need to check your payment and address details before we can ship your order.
Once our retail location approves your order, your payment goes through, and your product is ready for delivery, then you will receive another email confirming the shipment of your item(s).
Product's availability is dependent upon the current stock of our partner stores. If an item is listed online, then it is available in one of our retail locations in Italy. italist regularly refreshes the listings on our site based on updates from our partner boutiques. We do our best to keep the inventory up-to-date in real time. Our partner boutiques have to confirm that the item is in stock and prepare it for shipment.
In rare instances, a product might be purchased in one of our retail locations in Italy while a customer attempts to buy the same item online. In this case, it will seem as if you completed the purchase and you will receive a confirmation email, but it will be followed by a cancellation email because the item was sold in person before the inventory could be updated online. We apologize for any confusion, and we always do our best to keep our site listings and inventory accurate and current.
We use free express shipping worldwide to ensure that your items arrive quickly and securely. We ship all over the world via DHL Express, except for few countries (please see Service Updates by Region for more information). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. Product(s) will typically arrive within 2 – 4 business days (though shipping can take longer in certain regions).
Shipping is free, and italist’s partner couriers handle shipment and delivery.
Customers from the European Union: For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).
Customers outside the European Union: For most countries outside of the European Union, value-added tax (VAT) is not due. Our team handles the import/export process, and all the related taxes and fees are included in the total price at checkout, so there are no hidden costs.Currently customs fees are due upon delivery for the following countries ONLY: Afghanistan, Albania, Angola, Anguilla, Armenia, Azerbaijan, Bahamas, Belarus, Benin, Bhutan, Brunei, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the Congo, Cook Islands, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Guam, Guinea, Guinea-Bissau, Haiti, Iraq, Isle of Man, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Qatar, Réunion, Russia, Saint Barthélemy, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Suriname, Swaziland, Tajikistan, Timor-Leste, Togo, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Virgin Islands (British), Virgin Islands (U.S.), Yemen, Zambia, Zimbabwe.
If a customer ships an item to a Delivery Duty Unpaid (DDU) destination (countries listed above), then the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.
If you’re not satisfied with your purchase for any reason, you can always return it. All returns must be shipped back to italist within 14 days of the package delivery date.
Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time. Therefore, you will be responsible for the total cost of shipping, customs duties, and courier charges.Unfortunately we cannot accept returns for items based on scent. Our suppliers ship only new items. We cannot accept returns based on these circumstances.