Refund policy

Once your returned item is confirmed as received via UPS tracking information, please allow 7-10 business days for inspection and refund processing. Please wait for this period to pass before contacting customer support for an update.

After we verify that your return complies with our returns policy, we will submit a refund request through your original payment method.Please note that refunds may take several business days to process depending on your bank or credit card provider.

You will receive a refund for the price of the order, excluding shipping costs, customs duties, processing fees, and courier charges (you can see the refund amount when processing your return in "My order" section on our website). In the event that any actual charge differs from the estimated charge at the time the refund is processed, we will not seek to recover or refund the difference.

Please note, customs duties are nonrefundable through Italist. You may be able to recover customs duties by contacting your local customs bureau directly or hiring a customs broker. This option may not be applicable in all countries.