Customer Service

How to Shop

Products and Stores

Italist.com, based in Los Angeles, California, is the first online marketplace fully dedicated to bringing Italian luxury multibrand retailers directly to you. That means that the fashion products that you see on our website are currently on display in the storefront of one of our partner luxury boutiques in a city in Italy.

We want to re-create the one-of-a-kind experience of shopping in Italian luxury boutiques; offering exquisite Italian style and the opportunity to discover unique items that can't be found anywhere else online.

We are building the largest selection of luxury clothes, shoes and accessories, while trying to offer our customers the best value possible. Italist.com is the place to come for pieces and prices that you won't find anywhere else online.

How to Find Products

Italist.com makes finding your dream fashion object or the perfect gift easy. You can navigate through the menu at the top of the page, where you can select direct links to women and men collections, and designers. You can also refine your search, using the filters on the left of the page, and you can sort by category and by brand. Of course, you can also search an object by using the search field in the upper right corner.

Product Size

Different countries use different size indicators and we offer a standard size conversion table. If you are not sure about a size or a fit, we recommend to try the product at a nearby luxury boutique.

How to Order

Once you find an article of interest, select the desired color and size, then click "Add to Cart."

You can continue shopping by adding more products or proceed with the payment through your credit card by clicking on "Shop Now". Payment is quick, safe and presented with a single total amount payable, even if you have purchased products from several boutiques.

Add your shipping and billing addresses, fill in your credit card details, then click "Purchase". You will receive a prompt email in each step of your order fulfillment.

After the completion of your order, we will send you a confirmation email with the details of your order.

Another email will be sent with the related shipment tracking when the order is fulfilled.

Your package will be delivered directly to your shipping address from one of our partner boutiques in Italy. Should you have questions at any point in the process, we are always ready to assist you.

How to Pay

We accept the following international credit cards:

  • Visa
  • Visa Electron
  • MasterCard
  • JCB
  • American Express

Please note that most of the card issuers will likely block your card the first time you attempt to make a purchase, if not previously alerted, due to security block on foreign purchases. Thus, please alert your card issuer prior to your first purchase.

Click the cart symbol "Checkout" button to proceed with the payment. This will open a window where you will:

  • Enter the number of the credit card
  • Enter the name imprinted on your credit card
  • Specify the month and year of expiration of the credit card
  • Enter the control code CVV2/CVC2, the last three digits printed on the back near the white part where you signed the credit card
  • Click on "Purchase" button to proceed

Website Security

The Italist.com website has one of the most effective site security systems. Not only does it use SSL (Secure Socket Layer) encryption, it also has reinforced encryption processes in order to provide the most effective protection possible for all sensitive payment information. The only third party given access to your confidential information is our billing provider it cannot be accessed by any other third party.

Redeeming a Promotional Code

From time to time we offer promotional codes. When placing your order, simply follow these steps to redeem your discount:

  • Click on the box "Apply Coupon Code" on the shipping address page or on the billing address page
  • Type the code in the promotional code box and click "Apply"
  • Check that your discount has been applied to the total on the payment page and then click "Continue to Payment"

Orders and Shipping

Order Tracking

Once your order is fulfilled, we will send you a confirmation email with the shipment tracking details. You can also track your orders by logging in the "My Account" section of the website.

Should any problems arise while processing your order, you will receive an email with details fully explaining the issue along with, if necessary, a request for further information.

All products are shipped directly from our partner boutiques. If you purchased items from multiple boutiques, they will be shipped separately by each of them.

Shipping

We ship all over the world, through DHL Express and through SDA/ExportBox for Russia, with the exception of "blacklisted" countries. Deliveries are made Monday to Friday, between 9 a.m. And 5 p.m. local time. Due to the unique characteristics and pricing of the products, Italist.com uses only express delivery.

Delivery takes place within two to four (2-4) working days for most countries in Europe, and within three to ten (3-10) working days for the rest of the world.

Please note that deliveries can take longer during our sale season or during Italian public holidays. We work closely with our shipping partners and partner boutiques to minimize the potential impact of customs delays on our international customers.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Shipping cost is calculated during the payment process and varies depending on the type and number of items and the final destination of shipment.

Taxes and Customs duties

Customers from the European Union

For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).

Customers from all other countries

For countries outside of the European Union, VAT is not due. For those countries, customs duties are calculated before checkout and included in the shipping cost line of your shopping bag. You will have to pay customs duties upon delivery only for the following countries: Albania, Angola, Armenia, Azerbaijan, Belarus, Cambodia, Cape Verde, Central African Republic, Chad, Comoros, Cook Islands, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, Gambia, Georgia, Greenland, Guinea, Guinea-Bissau, Kazakhstan, Kiribati, Kyrgyzstan, Lesotho, Liberia, Lithuania, Macedonia, Malawi, Mali, Marshall Islands, Mauritania, Mayotte, Moldova, Montenegro, Mozambique, Namibia, Nauru, Nigeria, Niue, Northern Mariana Islands, Russia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Somalia, Suriname, Swaziland, Tajikistan, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Yemen, Zambia.

If a Delivery Duty Unpaid (DDU) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all customs duties, customs and local sales taxes levied by the country you are shipping to; payment of these amounts is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

Receiving Your Order

The products will be sent to the specified delivery address and/or of a third party that you have identified during the order process; such indication authorizes Italist.com to deliver the product to a third party at that address.

A signature is required for all the international packages delivered by DHL: Be sure that the address is correct and that you or someone you trust will be at that address when receiving the package and signing for it. If nobody is in at the address given when the delivery is made, a notice of attempted delivery is usually put through the mailbox. It will then be up to you to contact the courier to agree upon a new delivery date; it is also possible to collect the package from the courier's nearest depot within five (5) days from the leaving of a final notice.

Service Update

  • Brazil - Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this
  • China - As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information. Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

  • Gaza - All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address
  • GCC Countries - A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:
    • Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
    • Bahrain - your Civil Population Registration (CPR or ID Card)
    • Qatar - your Qatar Identification Number (QID)

  • Mexico - Please note, single orders over USD 1.000 or multiple orders in the same month we recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this
  • Russia - The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a "one month" period. We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care
  • South Korea - All South Korean postcodes must now be 5 digits. To avoid any possible delays, make sure your postcode is entered correctly when placing your order
  • Turkey - For orders over 75 EUR, DHL will need you to provide one of the following pieces of information:
    • TR ID number (if you are a Turkish citizen)
    • VAT number (for deliveries to a company address)
    • Passport number (non-residents)
    DHL will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.
  • Restrictions on jewelry - We are currently unable to dispatch orders containing jewelry to Russia or China

Russian Shipping Terms

IF DELIVERED TO RUSSIA WITH DHL, THESE TERMS WILL APPLY: DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use

  1. Terms used herein:
    • Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
    • Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
    • Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organization and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
    • Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
    • Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.
  2. T&C Subject Matter
    1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).
    2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.
    3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.
    4. Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.
  3. DHL Express Network Terms and Conditions of Carriage.
    1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
      • Deliveries and Undeliverable
        • Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area. DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude certain delivery options on request. If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.
      • Inspection
        • DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.
      • DHL's Liability
        • DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention, as applicable, or in absence of such Convention, to the lower of:
          • the current market or declared value, or
          • 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.
        • For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of:
          • current market value or declared value, or
          • 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram).
          Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law. If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements. DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention. DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions, which are available on the DHL website at www.dhl.com or from Customer service.
      • Claims
        • All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.
      • Circumstances Beyond DHL's Control
        • DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.
      • Routing
        • Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
    2. Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.
  4. Customs Operations Terms & Conditions
    1. Customs Broker:
      1. May performs customs declaration of Express Shipments;
      2. Shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
      3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
    2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.
      All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF:
    3. The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost
    4. The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
  5. Liability of the Parties
    1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
    2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
    3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
  6. Service Fees and Payment for Customs Operations:
    • Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
    • The Consignee must pay for the Customs Broker’s services.
    • The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.
  7. General Provisions
    1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2

Доставка по России

УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ
ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)

Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

  1. Термины, используемые в настоящих Условиях:
    • Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: АО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.
    • Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.
    • Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.
    • Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.
    • Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.
  2. Предмет настоящих Условий
    1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).
    2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.
    3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.
  3. Условия доставки по сети DHL Express.
    1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:
      • Доставка и невозможность доставки
        • Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем, однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону.
        • «DHL» может уведомить Грузополучателя о предстоящей доставке или пропуске доставки. Грузополучателю могут быть предложены альтернативные варианты доставки, в том числе доставка в другой день, доставка без подписи, перенаправление по другому адресу или самовывоз из сервисного отделения «DHL». Некоторые варианты доставки могут быть исключены по требованию Грузоотправителя.
        • В случае неприемлемости груза, как указано в ст. 2, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты Таможенных пошлин или иных связанных с Грузом сборов «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть выдан, отчужден или реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом Таможенных пошлин, связанных с Грузом сборов и соответствующих административных расходов подлежат возврату Грузоотправителю. «DHL» вправе уничтожить любой Груз, который «DHL» не может вернуть Грузоотправителю в силу закона, а также любой Груз, содержаний Опасные грузы во вложении.
      • Инспектирование
        • «DHL» имеет право вскрывать и инспектировать Грузы без уведомления в целях обеспечения безопасности, таможенного декларирования или в соответствии с иными регламентирующими и нормативными актами.
      • Ответственность «DHL»
        • Ответственность «DHL» в отношении любого Груза, перевозка которого осуществляется авиационным транспортом (включая вспомогательную перевозку автотранспортом или остановки на маршруте) ограничена в соответствии с Монреальской или Варшавской конвенциями, или, при неприменимости указанных конвенций - меньшей из следующих сумм:
          • текущая рыночная или объявленная стоимость или
          • 19 специальных прав заимствования за килограмм (приблизительно 26,00 долл.США за килограмм). Такие ограничения также применяются ко всем иным видам грузоперевозок, с тем исключением, что в случае перевозки Грузов автомобильным транспортом действуют ограничения, перечисленные ниже.
          • По каждому Грузу не может быть заявлено более одной претензии, причем произведенный расчет признается полным и окончательным расчетом за все убытки или ущерб, причиненный в указанной связи. Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать груз; в противном случае все риски причинения ущерба и убытков грузу переходят на Грузоотправителя.
        • В случае международной перевозки Грузов автомобильным транспортом ответственность «DHL» ограничивается или считается ограниченной условиями Конвенции о договоре международной перевозки грузов автомобильным транспортом (КДПГ) в размере меньшей из следующих сумм:
          • екущая рыночная или объявленная стоимость или
          • 8,33 специальных прав заимствования за килограмм (приблизительно 14,00 долл.США за килограмм). В отсутствие подлежащих применению в силу закона или более низких ограничений ответственности в действующем национальном законодательстве такие ограничения также применяются к внутренней перевозке грузов автомобильным транспортом.
        • Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать Груз.
        • Размер ответственности «DHL» однозначно ограничивается непосредственным реальным ущербом, причиненным Грузу в результате его повреждения либо утраты, и не может превышать предельных значений в расчете на килограмм веса Груза согласно настоящему Разделу  6. Не подлежат возмещению любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков.
        • «DHL» обязуется приложить все разумные усилия для доставки Груза согласно обычному графику доставки «DHL», однако такой график не является обязательным и не входит в состав договора. «DHL» не несет ответственности за ущерб или убытки, вызванные задержкой, однако в случае определенных Грузов Грузоотправитель вправе потребовать ограниченную компенсацию за задержку согласно условиям Гарантии возврата денег, с которыми можно ознакомиться на интернет сайте «DHL» по адресу www.dhl.com или обратившись в DHL.
      • Срок предъявления претензий
        • Все претензии должны быть заявлены «DHL» в письменном виде в течение 30 (тридцати) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности. В отношении одного Груза можно заявить только одну претензию, при этом ее урегулирование является полным и окончательным урегулированием всех требований о возмещении ущерба и убытков в отношении такого Груза.
      • Независящие от «DHL» обстоятельства
        • «DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты.
      • Маршрут следования
        • Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.
      • Применимое законодательство
        • Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.
    2. Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru.
  4. Условия совершения таможенных операций
    1. Таможенный представитель:
      1. вправе производить таможенное декларирование Экспресс-груза;
      2. обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;
      3. обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.
    2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы. Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения
    3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу
    4. Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.
  5. Ответственность Сторон
    1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.
    2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.
    3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.
  6. Тарифы и оплата услуг по совершению таможенных операций:
    • Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.
    • Услуги Таможенного представителя должны быть оплачены Получателем.
    • Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.
  7. Общие положения
    1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

Returns and Refunds

Returns

Italist.com offers to all its customers the option to return purchased products with our simple and quick return service. The Member will be responsible for the cost of shipping, any customs duties, and courier charges.

When making returns, please note:

  • The Member shall use exclusively the Italist.com courier associated with the Italist.com waybill, otherwise the returned product will not be accepted by Italist.com.
  • Returns must be sent within 14 days from the delivery date.
  • Italist.com can only accept returns from the same country to which the order was originally delivered.
  • Items need to be returned new, unused and with all Italist.com and designer garment tags still attached and in their original box. The brand box (e.g., a shoe box) must be placed inside the shipping box to prevent damages, as they are considered part of the product.
  • Items sent in separate packages should not be returned together in one box, but each in its original shipping box.
  • Returns that do not meet our policy will not be accepted and may be sent back to the customer.
  • Please contact our customer care team by emailing customercare@italist.com if you have any further questions.

To request a return, please follow the steps below:

  • Log in on Italist.com and to go to "Orders" on "My Account" page
  • Click on "Request Return" on the relevant order and choose the items you wish to return, selecting the reason why.
  • If you believe you might have received a defective item or an item that is different than the item that you purchased, please send an email with a brief description of the problem and related pictures to our customer care at customercare@italist.com.
  • Choose the date and time, within the following three (3)working days, to schedule the pick-up by the courier.
  • Print the waybill and the pro forma and insert them in the appropriate plastic folder provided by DHL to be applied on the original shipping box or on a similar one.
  • Prepare the return package carefully. Insert the item(s) with their identifying tag(s) and original label(s) still attached. Dust bag and brand box (if received) are considered part of the product. The brand box (e.g., a shoe box) must be placed inside another box to prevent damages.
  • The express courier will pick up the package on the agreed date.

Returns Policy

Returned items must conform to our return policy.

Returns must be sent within fourteen (14) days from the delivery date.

Items must be returned with their identifying tag(s) and original label(s) still attached.

The security tag must be left on the item. If any label/tag is removed, the returned item will not comply with our return policy and may not be accepted.

Items must be returned unworn, unwashed, unironed, unused and undamaged. Please note that all shoes should be tried on a carpeted surface before wear. Please be mindful not to scratch the soles or mark the shoe box. Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags. Returns must also include the dust bag and the box, as there are considered part of the product.

Lingerie must only be tried on top of your own underwear and hosiery must be returned in their unopened packages.

Items must be returned in their original box. The dust bag and brand box (e.g., a shoe box) must be placed inside the shipping box to prevent damages, as they are considered part of the product.

We do not accept returns for any swimwear, fur coats, or fine jewelers' items.

Colors can appear different on your display, as computer monitors, mobile devices and tablets differ, despite the effort we have made to display them as accurately as possible.

Final sale items, purchased as such, cannot be returned nor exchanged.

If you refuse the package, your claim may not be covered.

We do monitor the number of returns made by customers, and any returns may be flagged and potentially refused at our sole discretion or lead to the closure of your Italist.com account.

Exchanges

If you would like to exchange an item, you will need to return the original item for which you will be refunded, and then place a new order

Refunds

Once your returned item is received and the boutique verifies that it complies with our return policy, we will refund you through your original method of payment. Please note that payments can several days to be processed, depending on your bank or payment providers.

Returned items will be refunded excluding the costs of shipping, customs duties (if any), and courier charges. Customs duties are nonrefundable through Italist.com. The Member may be able to recover these costs by contacting the local customs bureau directly. As this may not be available for all countries, you may want to hire a customs broker to claim back duties on a returned product.

Helping Address Your Product Authenticity Concerns

We are committed to offering only authentic products. As stated in our FAQ section, all of our items are authentic and are shipped directly from the best Italian boutiques. Despite our clear commitment of ensuring only authentic products are sold to you, should you nonetheless have concerns regarding product authenticity, we are happy to discuss them if you contact us within 30 working days from the delivery date with the appropriate information.

The information we will require to evaluate claims of inauthenticity:

  1. Photographs of the item in its original, unused condition, in its original packaging and with the label attached
  2. Any relevant evidence demonstrating how the item is of questionable authenticity

FAQ

Purchases

  • How can I purchase through the website?

    Before you start shopping, we recommend that you read our terms and conditions. Once you register on Italist.com, you will be able to place an order. Shopping at Italist.com is easy.
    Browse our items on offer using the drop-down navigation menus at the top of the page, where you can find links to new products, designers, departments and more. If you know what you are looking for, use the search box at the top right. Once you have found an item, choose your size and click on the "Add to Cart" button on the product page.
    Review the items in your cart by clicking the "Your Cart" link at the top of the page.
    Click on "Checkout" to complete your order.

  • I've forgotten my password. What should I do?

    To reset your password, follow the "Forgot Password?" instructions on the "Sign In" page. Please note, for security reasons we are unable to send your old password via email.

  • Do I need to set up an account to place an order?

    Yes, you need to create an account.

  • Are all products original?

    Absolutely yes!
    All of our items are authentic and they come with their own original tag and/or box. They are shipped directly by the best Italian boutiques, which we carefully select.

  • Why your are prices are so convenient?

    Our Italian luxury boutiques are free to define prices and most of them keep the same price they use to sell their goods in their physical shops. It is as simple as that!

  • Why do I find the same items offered many times on the website?

    Our partner boutiques are free to define prices and offers. It may happen that the same item is sold by two partners with different prices.

  • Which payment method do you accept?

    We accept the following international credit cards: Visa, Visa Electron, Mastercard, American Express (US and Canada only), and JCB (US and Canada only). All payments are processed through a secure checkout system. Italist.com purchases are protected and guaranteed by Verified by Visa (VBV) for Visa cards and Mastercard SecureCode (MSC) for Mastercard cards.

  • Why does the system keep telling me to contact my bank when I try to make a purchase?

    As you are making a payment to a recipient outside of your country, most of the card issuers will likely block your card the first time you attempt a foreign purchase, as credit card issuers have a security block that prevents foreign purchases. Thus, please alert your bank prior to shopping at Italist.com the first time. It can also happen on successive purchases. Italist.com disclaims any liability for any damages (direct or indirect of any nature) that you may suffer in these circumstances.

  • What currencies do you accept?

    Purchases on Italist.com are processed in U.S. Dollars (USD) for customers purchasing from the United States and Canada. Purchases on Italist.com are processed in Euro (€) in the rest of the world. We show prices in U.S. Dollars ($) in United States and Canada, in Euro (€) in the rest of the world and in Pounds (£) in the United Kingdom. Please note that $ or USD always refers to US Dollars.

  • Is shopping safe on Italist.com?

    Yes! Italist.com uses Secure Socket Layer (SSL) technology, which protects Internet communications through cryptography. This guarantees maximum integrity and confidentiality of transferred data. All payments are processed by a PCI DSS compliant gateway.

  • Is my personal data kept confidential?

    We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization.

    You can find additional information on the Privacy Policy page.

  • How do I know which items are in stock?

    All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you until confirmation of shipment.

  • Will new brands be added to the website? If so, when?

    We add new brands and items daily.

  • Are you going to have my size again?

    If your size is out of stock, you can browse through the same brand, you may find the same item on your size offered by other luxury boutiques.

  • Can I reserve an item to buy later?

    At the moment we do not provide a holding service at our luxury boutiques.

  • Do you offer a personal shopping service?

    Unfortunately, we do not currently offer this service.

  • Can I make a special request for my order, such as an alteration?

    We currently do not offer tailored and/or customizable products but we plan to offer it soon.

Orders and Shipping

  • How do I know my order has been received?

    After your purchase has been made you will receive a confirmation email, but this doesn't mean that your order has been accepted yet. The order will be accepted and sent to you once your credit card and address details will be approved and verified.

  • Why is the item I ordered not available?

    A product's availability on Italist.com is synchronized with that of our partner stores. If one article is available online, it means that it is available in the brick-and-mortar shop as well.
    However, if a product is purchased at exactly the same moment both in the shop and online, it may happen that the product will become immediately unavailable.

  • Can I cancel an order?

    Cancellation is possible, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return the item you purchased if you wish. If you need to cancel an order, please contact our Customer Service.

  • How can I check my order's status?

    Italist.com keeps you constantly updated via email on your order's status. You can keep track of it also through "My Account", under the "Orders" section. To track your package, click on "Where is My Order?" of the order you want to track (My Account Orders).

  • Do you ship to my country?

    We ship all over the world in more than 180 countries with DHL Express and in Russia with SDA/ExportBox.

  • How long does delivery take, and how much will it cost?

    Due to the unique characteristics and price of the products, Italist.com uses only express delivery. We ship all over the world through DHL Express and through SDA/ExportBox for Russia, with the exception of "blacklisted" countries. Deliveries are made Monday to Friday, between 9 a.m. And 5 p.m. Delivery takes place within two to four (2-4) working days for most countries in Europe, and within three to ten (3-10) working days for the rest of the world.

    Shipping costs are calculated based on the order value, size, weight and destination of your order. Shipments are processed by Italist.com partner carriers.

  • How can I expect to receive the items I ordered?

    All orders will be delivered with Italist.com packaging, which will protect your items and ensure that they reach you in perfect condition.

  • Can Italist.com ship to more than one address in a single order?

    We can ship one order to one address.

  • Do you deliver to P.O. boxes?

    At this moment we do not deliver to P.O. boxes due to courier restrictions.

  • My order is incomplete When will I receive the rest of the items?

    If you placed an order at multiple shops, the items will be sent separately from each shop, so you may not receive all of the items at the same time.

  • How much will I have to pay in duties and taxes?

    For countries outside of the European Union, Value Added Tax (VAT) is not due. For those countries, customs duties are calculated before checkout and included in the shipping cost line of your shopping bag. You will have to pay customs duties upon delivery only for the following countries: Albania, Angola, Armenia, Azerbaijan, Belarus, Cambodia, Cape Verde, Central African Republic, Chad, Comoros, Cook Islands, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, Gambia, Georgia, Greenland, Guinea, Guinea-Bissau, Kazakhstan, Kiribati, Kyrgyzstan, Lesotho, Liberia, Lithuania, Macedonia, Malawi, Mali, Marshall Islands, Mauritania, Mayotte, Moldova, Montenegro, Mozambique, Namibia, Nauru, Nigeria, Niue, Northern Mariana Islands, Russia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Somalia, Suriname, Swaziland, Tajikistan, Tonga, Tunisia, Tuvalu, Uzbekistan, Ukraine, Vanuatu, Yemen, Zambia.
    If a Delivery Duty Unpaid (DDU) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all customs duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

Returns and Refunds

  • Can I return an item?

    Yes, making a return or exchange is easy. You have fourteen (14) days from the delivery date to decide whether to keep your items. Simply request a return from your "My account" page and then book a collection to send your item(s) back to us.

  • I returned an order. When will I get my refund?

    Once your returned item is received and the boutique verifies that it complies with our returns policy, we will refund you through your original method of payment. Please note that payments can take up to several days to be processed, depending on your bank or payment providers.

  • My order was canceled. When will I get a refund?

    If a cancellation is made prior to order processing, and we have confirmed by email that your order has been canceled, then we will fully refund you through your original payment method. Please note that payments can take up to several days to be processed, depending on your bank or payment providers.

  • Will shipping and custom costs will get refunded in case I return an item?

    Customers will be fully refunded the price of the order, excluding the shipping costs, any customs duties, and courier charges incurred.