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How to Shop
Selection
Los Angeles based, italist Inc. offers the largest selection of luxury goods from Italy’s finest fashion retailers. Our site features brand-new, genuine, in-season apparel and accessories from top international brands and emerging designers. We source our products from a curated list of Italian luxury boutiques and retailers, giving you insider access to more than 1,000 brands and 200,000 products. italist allows customers to import items directly from our partners in Italy, which means we offer the same high-quality luxury goods you’d find elsewhere at what we believe are the best price, often up to 30% less than average market price.
Sizing
Different countries use different standards for size measurements, so please refer to our international size conversion chart. Still unsure about your size? We recommend visiting a nearby boutique or luxury retailer to get a sense of your size and fit before purchasing an item. Once you know your size, we’re certain you’ll find the best value and the best selection on italist.
Payment
Payment is fast, secure, and our trusted billing provider handles all funds. We accept the following international credit cards*:
  • Visa
  • Visa Electron
  • Mastercard
  • American Express (United States and Canada only)
  • JCB (United States and Canada only)
*Please note that your card may be declined due to potential security blocks on foreign transactions. To avoid this issue, please alert your card issuer or financial institution about your purchase(s) before you submit payment. In the event your card is declined, italist will not be responsible for a failed purchase transaction and any fees associated with it.
Security
italist has one of the most comprehensive website security systems available. Not only does our site use SSL (Secure Socket Layer) encryption but also features a PCI DSS compliant gateway to process all payments. This provides the most effective protection possible to keep your personal information and payment details secure. italist is also GDPR compliant.
Promotional Codes
Different countries use different standards for size measurements, so please refer to our international size conversion chart. Still unsure about your size? We recommend visiting a nearby boutique or luxury retailer to get a sense of your size and fit before purchasing an item. Once you know your size, we’re certain you’ll find the best value and the best selection on italist.
Your Orders
Purchases
Every purchase includes customs duties (and free shipping for customers in the United States and Canada), so you will not need to pay additional fees upon receipt of your imported item (see exceptions under Customs Duties and Taxes).
If you purchase multiple items from different luxury boutiques, then those products will be shipped separately. You will be presented with one total payment amount even if you have purchased multiple items.
After you complete an order, you will receive a confirmation email. Once we ship your order, you will receive another email with your tracking number.
If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.
In some cases, we may need to confirm your order with your card issuer. We always do our best to keep delays to a minimum and ship your items as soon as possible.
Shipping and Tracking
Due to the unique nature and high quality of the products we offer, italist only uses express international shipping. This is to ensure that your items arrive quickly and securely.
Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by clicking "Orders & Returns" under "My Account".
If you purchased items from multiple luxury boutiques, then they will be shipped separately and may arrive at different times.
If you purchase multiple items from different luxury boutiques, then those products will be shipped separately. You will be presented with one total payment amount even if you have purchased multiple items.
The shipping cost for each order is calculated during checkout and may vary depending on the product type, number of items, and the shipping address.
DHL Express handles our expedited shipping across the world (except for some parts of Russia). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. local time.
Please note that deliveries may take longer during our sale seasons and Italian public holidays. We work closely with our shipping companies and partner boutiques to minimize delays.
Customs Duties and Taxes
Customers from the European Union
For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).
Customers outside the European Union
For most countries outside of the European Union, value-added tax (VAT) is normally not due. Our team facilitates the import/export process, and all the related taxes and fees are included in the total price at checkout, so there are no hidden costs.
Currently, customs fees are due upon delivery for the following countries: Albania, Angola, Armenia, Azerbaijan, Belarus, Cambodia, Cape Verde, Central African Republic, Chad, Comoros, Cook Islands, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, Gambia, Georgia, Greenland, Guinea, Guinea-Bissau, Kazakhstan, Kiribati, Kyrgyzstan, Lesotho, Liberia, Lithuania, Macedonia, Malawi, Mali, Marshall Islands, Mauritania, Mayotte, Moldova, Montenegro, Mozambique, Namibia, Nauru, Nigeria, Niue, Northern Mariana Islands, Russia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Somalia, South Korea, Suriname, Swaziland, Tajikistan, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Yemen, Zambia.
The above list is subject to change. If a customer ships an item to a Delivery Duty Unpaid (DDU) destination (countries listed above), then the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.
Package Delivery
Your purchase(s) will be sent to the specified delivery address and/or the address of a third party that you identified during the order process; such indication authorizes italist to deliver the product to a third party at the specified address.
To protect your purchases, DHL requires a signature for all international packages. The courier cannot leave the item without a personal sign-off. Please be sure that the shipping address is correct and that you (or someone you trust) will be available to sign for the package. If no one is there to sign for the delivery when it arrives, then a notice of attempted delivery will be left at the address. At this point, you will need to contact DHL to schedule a new delivery date. You may also choose to pick up the package from the nearest DHL office. If you receive a final delivery attempt notice, then you will need to retrieve the package within five days.
If you refuse delivery for any reason, then you are responsible for the contents of that order and you will not be eligible for a refund by italist.
Service Updates
  • Brazil - Please note, orders over $2,999 (USD) require formal customs clearance. We recommend that you hire a broker to complete this process. Your items could be delayed or confiscated at customs if you fail to meet this requirement. Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.
  • China - As clearance procedures vary between Chinese gateways, please contact your local DHL office below to receive further information. Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile); from the rest of the world:
    • Beijing 86 10 5952 2899
    • Shanghai 86 21 5551 4777
    • Guangdong 86 20 8666 9288
    Depending on the clearance method and value of your order, you may need to provide DHL with further information, such as a copy of your ID and a consignee’s declaration letter.
  • Gaza - All orders to Gaza are temporarily suspended.
  • GCC Countries - A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:
    • Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
    • Bahrain - your Civil Population Registration (CPR or ID Card)
    • Qatar - your Qatar Identification Number (QID)
  • Mexico - Please note, for single orders over $1,000 (USD), or for multiple orders in the same month, we recommend that you hire a broker to ensure you comply with customs procedures. Your items could be delayed or confiscated at customs if you fail to meet this requirement.
  • Russia - Your personal Tax ID/VAT number must now be provided with all shipments. In most cases DHL will obtain this themselves but we may contact you if they require any additional information. If you don’t have a taxpayer number you can apply for one from your local tax authority. The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each person within a "one month" period. For this reason, we recommend that you keep track of the orders you place and the dates of your purchases. If you exceed the monthly import threshold amount, then your purchase may be returned to italist. For more detailed information, please contact customer care.
  • South Korea - All South Korean postcodes must now be five digits. To avoid delays, please make sure your postcode is entered correctly when placing your order.
  • Turkey - For orders over 75 EUR, DHL will need you to provide one of the following pieces of information:
    • TR ID number (if you are a Turkish citizen)
    • VAT number (for deliveries to a company address)
    • Passport number (non-residents)
    Once your order arrives in Turkey, DHL will contact you for this information and your details will be stored for future shipments.
  • Jewelry Restrictions - We are unable to ship orders containing jewelry to Russia or China at this time.
  • NOTE: DHL DOES NOT SHIP to the following countries at this time: Åland Islands, American Samoa, Antarctica, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cuba, Djibouti, French Southern Territories, Heard and McDonald Islands, Iran, Netherlands Antilles, Norfolk Island, North Korea, Palestinian Territory, Occupied, Pitcairn, Saint Helena, Saint Martin (French part), Saint Pierre and Miquelon, San Marino, South Georgia and the South Sandwich Islands, Sudan, Svalbard and Jan Mayen Islands, Syrian Arab Republic, Tokelau, Turkmenistan, United States Minor Outlying Islands, Vatican City State (Holy See), Wallis and Futuna Islands, Western Sahara.
Russian Shipping Terms
IF DHL DELIVERS YOUR ITEM, THEN THESE SPECIAL TERMS AND CONDITIONS APPLY.
These terms and conditions apply to express shipments for personal use when DHL Express provides the delivery service.
DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C"):
IF DELIVERED TO RUSSIA WITH DHL, THESE TERMS WILL APPLY: DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")
These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use
  1. Terms used herein:
    • Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
    • Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
    • Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organization and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
    • Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
    • Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.
  2. T&C Subject Matter
    1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).
    2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.
    3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.
    4. Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.
  3. DHL Express Network Terms and Conditions of Carriage.
    1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
      • Deliveries and Undeliverable
        • Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area. DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude certain delivery options on request. If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.
      • Inspection
        • DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.
      • DHL's Liability
        • DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention, as applicable, or in absence of such Convention, to the lower of:
          • the current market or declared value, or
          • 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.
      • For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of:
        • current market value or declared value, or
        • 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram).
        Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law. If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements. DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention. DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions, which are available on the DHL website at www.dhl.com or from Customer service.
    2. Claims
      • All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.
    3. Circumstances Beyond DHL's Control
      • DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.
    4. Routing
      • Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
    5. Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.
  4. Customs Operations Terms & Conditions
    1. Customs Broker:
      1. May performs customs declaration of Express Shipments;
      2. Shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
      3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
    2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.
      All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF:
    3. The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost
    4. The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
  5. Liability of the Parties
    1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
    2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
    3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
  6. Service Fees and Payment for Customs Operations:
    • Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
    • The Consignee must pay for the Customs Broker’s services.
    • The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.
  7. General Provisions
    1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2

Доставка по России

УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ
ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)

Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

  1. Термины, используемые в настоящих Условиях:
    • Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: АО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.
    • Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.
    • Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.
    • Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.
    • Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.
  2. Предмет настоящих Условий
    1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).
    2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.
    3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.
  3. Условия доставки по сети DHL Express.
    1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:
      • Доставка и невозможность доставки
        • Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем, однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону.
        • «DHL» может уведомить Грузополучателя о предстоящей доставке или пропуске доставки. Грузополучателю могут быть предложены альтернативные варианты доставки, в том числе доставка в другой день, доставка без подписи, перенаправление по другому адресу или самовывоз из сервисного отделения «DHL». Некоторые варианты доставки могут быть исключены по требованию Грузоотправителя.
        • В случае неприемлемости груза, как указано в ст. 2, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты Таможенных пошлин или иных связанных с Грузом сборов «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть выдан, отчужден или реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом Таможенных пошлин, связанных с Грузом сборов и соответствующих административных расходов подлежат возврату Грузоотправителю. «DHL» вправе уничтожить любой Груз, который «DHL» не может вернуть Грузоотправителю в силу закона, а также любой Груз, содержаний Опасные грузы во вложении.
      • Инспектирование
        • «DHL» имеет право вскрывать и инспектировать Грузы без уведомления в целях обеспечения безопасности, таможенного декларирования или в соответствии с иными регламентирующими и нормативными актами.
      • Ответственность «DHL»
        • Ответственность «DHL» в отношении любого Груза, перевозка которого осуществляется авиационным транспортом (включая вспомогательную перевозку автотранспортом или остановки на маршруте) ограничена в соответствии с Монреальской или Варшавской конвенциями, или, при неприменимости указанных конвенций - меньшей из следующих сумм:
          • текущая рыночная или объявленная стоимость или
          • 19 специальных прав заимствования за килограмм (приблизительно 26,00 долл.США за килограмм). Такие ограничения также применяются ко всем иным видам грузоперевозок, с тем исключением, что в случае перевозки Грузов автомобильным транспортом действуют ограничения, перечисленные ниже.
          • По каждому Грузу не может быть заявлено более одной претензии, причем произведенный расчет признается полным и окончательным расчетом за все убытки или ущерб, причиненный в указанной связи. Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать груз; в противном случае все риски причинения ущерба и убытков грузу переходят на Грузоотправителя.
        • В случае международной перевозки Грузов автомобильным транспортом ответственность «DHL» ограничивается или считается ограниченной условиями Конвенции о договоре международной перевозки грузов автомобильным транспортом (КДПГ) в размере меньшей из следующих сумм:
          • екущая рыночная или объявленная стоимость или
          • 8,33 специальных прав заимствования за килограмм (приблизительно 14,00 долл.США за килограмм). В отсутствие подлежащих применению в силу закона или более низких ограничений ответственности в действующем национальном законодательстве такие ограничения также применяются к внутренней перевозке грузов автомобильным транспортом.
        • Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать Груз.
        • Размер ответственности «DHL» однозначно ограничивается непосредственным реальным ущербом, причиненным Грузу в результате его повреждения либо утраты, и не может превышать предельных значений в расчете на килограмм веса Груза согласно настоящему Разделу  6. Не подлежат возмещению любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков.
        • «DHL» обязуется приложить все разумные усилия для доставки Груза согласно обычному графику доставки «DHL», однако такой график не является обязательным и не входит в состав договора. «DHL» не несет ответственности за ущерб или убытки, вызванные задержкой, однако в случае определенных Грузов Грузоотправитель вправе потребовать ограниченную компенсацию за задержку согласно условиям Гарантии возврата денег, с которыми можно ознакомиться на интернет сайте «DHL» по адресу www.dhl.com или обратившись в DHL.
      • Срок предъявления претензий
        • Все претензии должны быть заявлены «DHL» в письменном виде в течение 30 (тридцати) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности. В отношении одного Груза можно заявить только одну претензию, при этом ее урегулирование является полным и окончательным урегулированием всех требований о возмещении ущерба и убытков в отношении такого Груза.
      • Независящие от «DHL» обстоятельства
        • «DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты.
      • Маршрут следования
        • Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.
      • Применимое законодательство
        • Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.
    2. Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru.
  4. Условия совершения таможенных операций
    1. Таможенный представитель:
      1. праве производить таможенное декларирование Экспресс-груза;
      2. обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;
      3. обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.
    2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы. Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения
    3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу
    4. Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.
  5. Ответственность Сторон
    1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.
    2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.
    3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.
  6. Тарифы и оплата услуг по совершению таможенных операций:
    • Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.
    • Услуги Таможенного представителя должны быть оплачены Получателем.
    • Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.
  7. Общие положения
    1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.
Returns and Refunds
Returns Policy
If you’re not satisfied with your purchase for any reason, you can always return it. Returns that do not comply with our policy will not be accepted. Please be sure to read our Returns Policy thoroughly before submitting your return.
Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process typically requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time.
You will be responsible for the total cost of shipping costs, customs duties, and/or courier charges.

All returns must meet the following requirements:

You are required to use italist’s courier, which is DHL in most parts of the world, to return your item. Additionally, your return must be associated with the specific waybill and proforma invoice provided by DHL (please see instructions about the return process here), otherwise it will not be accepted.

All returns must be shipped to italist within 14 days of the package delivery date.

Returns must be shipped from the same country as the original shipping address. You may not ship the order to one country, and then return it from an address outside that country.

If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a refund by italist.

Items from different luxury boutiques should not be returned together. Please return each item individually using separate shipping boxes.

The original brand box or shoebox is considered part of the product and must be placed in another shipping box to avoid damage.

Products must be returned with their original tag(s) and label(s) still attached. If any tag(s) or label(s) are removed from the item, then the return will not be accepted.

Items must be returned unworn, unwashed, unironed, unused, and undamaged.

All returns must include the dust bag. brand box, shoebox, and all original packaging as these items are considered part of the product.

We do not accept returns for swimwear, fur coats, or jewelry.

Final sale items cannot be returned or exchanged.

Please note that all shoes should be tried on inside, on a carpeted surface; be mindful not to scratch the soles or damage the shoebox (which is considered part of the product). Worn shoes will not be eligible for return.

Please handle light-colored bags carefully. Dark clothing can transfer dye to light-colored bags. Bags that are scratched or worn will not be eligible for return.

Please wear undergarments when trying on lingerie. And please note that hosiery must be returned unopened in its original packaging.

Colors can appear as a slightly different shade on your display depending on your computer monitor, mobile device, or tablet. We always make our best effort to display colors as accurately as possible.

We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your italist account.

Requesting a Return:
  • Log into your account on italist and to go to "Orders & Returns" under the "My Account" tab.
  • Click on the order number and choose the item you wish to return by clicking "Request Return."
  • Select – select the reason for your return.
  • Book – choose a date and time (within three business days) to schedule a pickup by the courier.
  • Print – download and print the waybill and proforma invoice and insert them into the plastic folder provided by DHL, then affix the slip with the return information to the original shipping box, or a similar one.
  • Pack & Ship – prepare carefully the return package for pickup. Insert the item with their identifying tag and original label(s) still attached. Dust bag and brand box (if received) are considered part of the product. The brand box (e.g., a shoebox) must be placed inside another shipping box to prevent damages.
  • NOTE: Please return each item individually using separate shipping boxes. If you have any further questions or if you believe you have received a defective product or an incorrect item, then please send an email with a brief description of the issue and photographs to our customer service team at customercare@italist.com.
Exchanges
Exchanges are treated like returns. If you would like to make an exchange, then you will need to return the original item first. Since we source our products from hundreds of partner boutiques across Italy, you will need to place another order for the new item you wish to purchase.
Refunds
Once your returned item is received, and we verify that it complies with our returns policy, we will submit a refund through your original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.
Once the return is received and verified, you will receive a refund for the price of the order, excluding the total of shipping costs, customs duties, and/or courier charges incurred. Please note, customs duties are nonrefundable through italist. You may be able to recover these costs by contacting the local customs bureau directly. This option may not be applicable in all countries, so we recommend that you hire a customs broker to determine whether you can apply for a refund for customs fees related to your return.
Product Authenticity
We are committed to offering only the highest quality, authentic, brand-new luxury goods. Products are sourced and curated by our partner boutiques in Italy, and all of the items are imported directly from the luxury boutiques to you.
We have an extensive vetting process to ensure that we only offer genuine luxury goods, but if you have any concerns regarding a product’s authenticity, please let us know.
If you believe that you’ve received a product that's not authentic, then please fill out this Intellectual Property Rights Feedback form within 30 days of delivery.
Please note, you will need to provide the following supporting documentation for us to evaluate your claim:
  • Photographs of the product in its original condition, unworn and unused, with the label(s) attached in its original packaging; and
  • Any relevant evidence that demonstrates why the item is of questionable authenticity.
FAQ

Purchases

  • Is italist a US company?

    italist Inc, is incorporated in Delaware and is based in Los Angeles, California.

  • How can I purchase through the website?

    If this is your first purchase with italist, you will need to create an account to place an order.

    Due to our unique model and innovative approach, we recommend that you read our How to Shop thoroughly before you make a purchase, since italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy.

    Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 30% less—so italist always provides a better value.

  • I've forgotten my password. What should I do?

    Follow the "Forgot Password?" instructions on the "Sign In" page. Please note, for security reasons we are unable to send your old password via email.

  • Do I need to set up an account to place an order?

    Yes, you need to create an account to make a purchase.

  • Are all products original?

    Absolutely! All products are genuine and brand-new. We source the highest quality brands and products from Italy’s finest retailers. We have relationships and partnerships with luxury boutiques across Italy, so our entire selection is curated by our luxury partners and currently on offer in their retail locations.

  • How can you offer authentic luxury goods at a lower price?

    We provide the largest selection of luxury goods at the best market price because we are the only platform to offer direct-to-consumer imports from Italy’s finest retailers. When you purchase an item through italist, you are directly importing goods from our partner boutiques in Italy. The same high-quality products are available at a lower retail price in Italy (up to 30% less than average market price after including shipping costs, taxes, and duties), so we could offer what we believe is the best price for in-season fashion and luxury accessories.

  • Why are there duplicate items listed on the website?

    We work with partner boutiques across Italy to provide the largest selection of luxury goods, and each boutique’s stock is listed separately. Sometimes the same item is being sold by partner boutiques, each with own (sometimes different) price. We apologize for any confusion.

  • What payment methods do you accept?

    We accept the following international credit cards: Visa, Visa Electron, Mastercard, American Express (United States and Canada only), and JCB (United States and Canada only). All payments are processed through a secure checkout system.

  • Why does the system keep telling me to contact my bank when I try to make a purchase?

    Please note that your card may be declined due to potential security blocks on foreign transactions. To avoid this issue, please alert your card issuer or financial institution about your purchase(s) before you submit payment. italist disclaims any liability for any damages (direct or indirect of any nature) that you may suffer in these circumstances.

  • What currencies do you accept?

    In the United States and Canada, products are listed, and purchases are processed in U.S. Dollars (USD). Please note that $ or USD refers to U.S. Dollars. In the rest of the world products are listed, and purchases are processed in Euro (€).

  • Is shopping safe on italist?

    Always! italist has one of the most comprehensive website security systems available. Not only does our site use SSL (Secure Socket Layer) encryption but also features a PCI DSS compliant gateway to process all payments. This provides a very effective protection to keep your personal information and payment details secure.

  • Is my personal data kept confidential?

    Absolutely. We are committed to keeping your personal data and payment details secure and confidential. You can find additional information on the Privacy Policy page.

  • How do I know which items are in stock?

    All items shown on the website are currently in stock in one of our partner boutiques in Italy. Our inventory is updated multiple times an hour, so anything that’s listed on the site should be in stock in one of the Italian retail locations (with a few rare exceptions). Please note that placing an item in your shopping cart doesn’t reserve it or guarantee your purchase.

  • Will new brands be added to the website? If so, when?

    We add new brands and items daily! Be sure to check back often to see what’s new.

  • What if my size is out of stock?

    If your size is out of stock, then try browsing your item by brand and size. There is a chance you can find the same item in your size through a different partner boutique.

  • Can I reserve an item to buy later?

    No, we are not able to hold items at any of our luxury boutiques. Because our stock changes daily and we offer hard-to-find items at the best price, we cannot guarantee an item will remain in stock or hold items for purchase later.

  • Do you offer a personal shopping service?

    No, we do not currently offer a personal shopping service.

  • Can I make a special request for my order, such as an alteration?

    At the moment, we do not offer tailored or customized products.

  • How can I reach the customer care?

    Our customer care is available 24h/day, 7days per week via live chat or at the email address customercare@italist.com.

Orders and Shipping

  • How do I know if my order went through?

    We will communicate with you during the three phases of the fulfillment of your order.

    First you will receive an email once you submit your order to confirm we have received it. Once the order is accepted by our partner boutique you will receive a second email. However, this does not mean your order is final. Also, we may need to check your payment and address details before we can ship your order.

    Once our retail location approves your order, your payment goes through, and your product is ready for delivery, then you will receive another email confirming the shipment of your item(s).

  • Why is the item I ordered not available?

    Product's availability is dependent upon the current stock of our partner stores. If an item is listed online, then it is available in one of our retail locations in Italy. italist regularly refreshes the listings on our site based on updates from our partner boutiques. We do our best to keep the inventory up-to-date in real time. Our partner boutiques have to confirm that the item is in stock and prepare it for shipment.

    In rare instances, a product might be purchased in one of our retail locations in Italy while a customer attempts to buy the same item online. In this case, it will seem as if you completed the purchase and you will receive a confirmation email, but it will be followed by a cancellation email because the item was sold in person before the inventory could be updated online. We apologize for any confusion, and we always do our best to keep our site listings and inventory accurate and current.

  • Can I cancel an order?

    You can ask to cancel an order, for any reason, until the retail location confirms it. Once our partner boutique processes the item, then it’s not possible to cancel the order. If you wish, you may return the item once you receive it. If you need to cancel an order, please contact our Customer Service department as soon as possible.

  • How can I check the status of my order?

    italist will keep you updated about the status of your order via email. You can also keep track of your orders through "My Account." To track your package, click on "Where is My Order?".

  • Do you ship to my country?

    We currently ship to more than 150 countries across the world via DHL Express. Please see Service Updates by Region for exclusions and more information about delivery in your specific country or region.

  • How long does delivery take, and how much will it cost?

    We use express international shipping to ensure that your items arrive quickly and securely. We ship all over the world via DHL Express (and SDA/Export Box in Russia), except for few countries (please see Service Updates by Region for more information). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. Product(s) will typically arrive within 2 – 4 business days (though shipping can take longer in certain regions).

    Shipping costs are calculated based on the item’s value, size, weight, and destination, and italist’s partner couriers handle shipment and delivery.

  • How can I expect to receive the items I ordered?

    All orders will be delivered with italist packaging, which will protect your items and ensure that they reach you in perfect condition.

  • Can italist ship to more than one address in a single order?

    No, we can only ship to one address. If you would like to ship to multiple addresses, then you will need to place separate orders.

  • Do you deliver to P.O. boxes?

    No, we do not deliver to P.O. boxes due to courier restrictions.

  • My order is incomplete. When will I receive the rest of the items?

    If you placed a single order with multiple items from different partner boutiques, then the items will be shipped separately. Therefore, you will receive your items in separate packages, and they may arrive at different times. You can track the status of all your orders through "My Account."

  • How much will I have to pay in duties and taxes?

    Customers from the European Union:For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).

    Customers outside the European Union:For most countries outside of the European Union, value-added tax (VAT) is not due. Our team handles the import/export process, and all the related taxes and fees are included in the total price at checkout, so there are no hidden costs.
    Currently customs fees are due upon delivery for the following countries ONLY: Albania, Angola, Armenia, Azerbaijan, Belarus, Cambodia, Cape Verde, Central African Republic, Chad, Comoros, Cook Islands, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, Gambia, Georgia, Greenland, Guinea, Guinea-Bissau, Kazakhstan, Kiribati, Kyrgyzstan, Lesotho, Liberia, Lithuania, Macedonia, Malawi, Mali, Marshall Islands, Mauritania, Mayotte, Moldova, Montenegro, Mozambique, Namibia, Nauru, Nigeria, Niue, Northern Mariana Islands, Russia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Somalia, South Korea, Suriname, Swaziland, Tajikistan, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Yemen, Zambia.

    If a customer ships an item to a Delivery Duty Unpaid (DDU) destination (countries listed above), then the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.

Returns and Refunds

  • Can I return an item?

    If you’re not satisfied with your purchase for any reason, you can always return it. All returns must be shipped back to italist within 14 days of the package delivery date.

    Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time. Therefore, you will be responsible for the total cost of shipping, customs duties, and courier charges.

    Please click and read our Returns Policy before beginning the return process. Then follow these instructions about how to request return.

  • I returned an order. When will I get my refund?

    Once your return is received, we must verify that it complies with our Returns Policy. Once this verification process is complete, then our customer service team will process your refund through the original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider.

  • My order was canceled. When will I get a refund?

    If a cancellation was made prior to the order being processed, and we confirmed by email that your order was canceled, then we will issue a full refund through the original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider.

  • If I return an item, will the cost of shipping and customs duties be refunded?

    No. All returns are processed through Italian customs, which requires additional shipping costs, customs duties and/or courier charges so we don’t offer free returns at this time. Therefore, if you return an item, you will be responsible for the total cost of shipping, customs duties, and/or courier charges.